Please read our FAQs to find information about the following:

Traditionally, Sabil (also spelled Sabeel) refers to the act of providing free water to pilgrims and visitors. This tradition has deep historical roots and is considered a highly virtuous act in Islam, especially in the holy cities of Mecca and Medina. 

Sabil in the Haram area is a cherished tradition of offering water to pilgrims, deeply rooted in Islamic history and spirituality. It reflects the values of generosity, hospitality, and care for others, particularly in the context of the sacred pilgrimage.

Sabil is deeply rooted in Islamic tradition as a form of Sadaqah (charity) and is highly encouraged, especially in the holy cities of Mecca and Medina. The act of providing Sabil is seen as a way to earn blessings and serve the guests of Allah, as pilgrims are considered His guests.

Key Points about Sabil in the Haram Area:

  1. Provision of Water: Sabil involves setting up stations or distributing free water, such as Zamzam water, to pilgrims performing Hajj or Umrah. Zamzam water is particularly significant due to its religious and historical importance in Islam.

  2. Charitable Act: Offering water as Sabil is seen as a form of charity (Sadaqah) and a way to earn blessings, especially in the holy precincts of the Haram.

Historical Significance:

The tradition dates back to the time of Prophet Ibrahim (Abraham) and his son Ismail (Ishmael), who, according to Islamic tradition, were the ones through whom the Zamzam well was revealed.

Modern Implementation:

Today, the Saudi authorities manage the distribution of Zamzam water within the Haram area, ensuring it is accessible to all pilgrims. However, individuals and organizations may also contribute to this effort as a form of Sabil.

Spiritual Rewards:

Providing water to thirsty pilgrims, especially in the challenging desert environment of Mecca, is considered a highly meritorious deed in Islam.

In addition to the Zamzam water distribution points managed by the Saudi authorities, there are other forms of Sabil (or Sabeel)in the Haram area and throughout Mecca. These are often organised by individuals, charitable organisations, or volunteers who provide free water, food, or other services to pilgrims as an act of charity and goodwill. Here’s an overview of other types of Sabil you might encounter:

Water Sabil (Non-Zamzam):

   – While Zamzam water is the most prominent, some individuals or groups distribute regular chilled water, especially during hot weather, to help pilgrims stay hydrated.

   – These are often set up in public areas, streets, or near the entrances of the Haram.

Food Sabil:

   – Some organisations or individuals provide free meals (such as dates, fruits, snacks, or full meals) to pilgrims as a form of Sabil.

   – This is particularly common during Ramadan, (also known as Iftar Saem) when the act of providing Iftar (the meal to break the fast) is highly rewarded.

Juice and Beverage Sabil:

   – In some areas, especially during Hajj and Umrah seasons, you may find volunteers distributing free juice, milk, or other beverages to pilgrims.

Cooling Stations:

   – During the hot months, some Sabil initiatives focus on providing cooling services, such as distributing cold towels, umbrellas, or even setting up misting fans to help pilgrims cope with the heat.

Medical Sabil:

   – Some charitable organisations set up medical aid stations to provide free basic healthcare services, such as first aid, hydration, or medication, to pilgrims in need.

Miscellaneous Sabil:

   – Some Sabil initiatives go beyond food and water, offering items like prayer mats, Qur’ans, or even small gifts to pilgrims as a gesture of kindness and hospitality.

  • Outside the Haram: Many Sabil initiatives are set up in the streets and squares surrounding the Masjid al-Haram, especially near busy pedestrian routes.
  • In Mina, Arafat, and Muzdalifah: During Hajj, Sabil activities increase in these areas to cater to the large number of pilgrims performing rituals.
  • Near Hotels and Accommodations: Some Sabil are organised near pilgrim accommodations to provide convenience.

Step by step to contribute:

  1. Browse around and choose the charity you would like to contribute to, select the quantity and click on “Add to Cart” button.
  2. Proceed to Check Out or Continue other charity categories.
  3. Proceed with payment and you have now successfully contributed to Siiru Sabil / Waqaf.
  4. You may also register for a Free account on this website using your email address. This will also be useful for tracking your Sabil status and future transaction. We recommended not to skip this step.

How Does the Sabil and Waqaf Distribution Work?

  1. Sabil Food and Drink distribution will take place on Monday, Thursday (Iftar Sabil), and Friday (Jumuah Sabil), and throughout Ramadan based on the cut-off time for when we receive your order.
  2. Once your selected Waqf has been executed and distributed, we will send you a confirmation email. This may take a few days after distribution, depending on the volume of orders. We thank you for your trust and patience as we work to make this experience impactful for you. You may also follow our social media for more updates.

Alhamdulillah, the following payment options are available:

  1. Credit Card (Visa, MasterCard)
  2. Online banking via FPX (For Malaysians)
  3. QRIS (For Indonesians) 
  4. PayNow (For Singaporeans)

Your currency and total amount to pay will be reflected upon checking out and after you have filled in your billing address. 

Pro Tip: You can select your preferred language to ensure the currency updates accordingly. Simply find your country’s flag icon, usually located at the bottom of the page, to change your language preference.

SIIRUAPP & WWW.SERVICES.SIIRU.IO – PRIVACY POLICY

Dated: 27 November 2024

PRIVACY NOTICE PURSUANT TO THE PERSONAL DATA PROTECTION ACT 2010

The purpose of this Privacy Notice is to help you better understand the manner in which your Personal Data is managed and to give you the options available to you to access or limit the use of the information provided. The Act also requires SiiruApp and www.services.siiru.io to obtain your consent for the usage and processing of your personal data.

Categories of Personal Data that we collect

The Personal Data collected and processed by us may include:

  1. Name, Identity Card/passport number, profile photo, gender, credit card/debit card/online banking information, religion, health particulars, occupational details and date of birth.
  2. Contact details including address, phone number(s) and email address.

Purpose of collecting your data

The Personal Data collected from you is being, and will continue to be used for purposes including without limitation:

  1. to process your online payments;
  2. to process your course application & information;
  3. to confirm, update and enhance your records;
  4. to monitor subscriptions, sales volume and spending information;
  5. to conduct market research and/or statistical analysis;
  6. to identify and (if possible) prevent fraud;
  7. for marketing purposes (subject to any objections received and/or consents obtained, for the purpose listed below);
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  11. to fulfill your requests;
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  13. and other related matters relating to our services and/or business.

Disclosure of your Personal Data

Your Personal Data will be kept confidential but such personal data may be provided to the following parties for the purposes set out above:

  1. any agents, service providers and/or subcontractors of SiiruApp and/or www.services.siiru.io and its affiliates; and/or
  2. any other person(s) required or permitted by law or any regulatory authority.

All parties mentioned above are required to protect the confidentiality of the personal data they receive.

Access to Personal Data

The Act allows you the right to access the Personal Data you have submitted. You may at any time update or amend the information provided to us by contacting us.

Your options and how to contact us

By using our mobile application and/or website, you are hereby considered to have given your consent for the usage of your Personal Data as mentioned herewith. You may at any time makea request in writing to limit the processing and use of your Personal Data, including preventingusage of your Personal Data for the purposes of direct marketing.

How to Delete Your Account on Siiru App

If you wish to delete your Siiru App account and associated data, please follow the steps below:

Option 1: Request via Siiru App (Recommended)

  1. Open the Siiru App on your device and go to your Profile by More and go to Account Profile
  2. Scroll down and Tap Delete Account.
  3. Review the implications of deleting your account 
  4. Confirm your action by entering your current password and type DELETE to confirm
  5. Tap Confirm Deletion.

You will receive a confirmation email once your account has been scheduled for deletion. The process may take up to 7 working days.

Option 2: Request via Email

If you are unable to access the app, you can also submit a manual deletion request by emailing: admin@siiru.app

Please include the following:

  1. Full name
  2. Registered email address
  3. Phone number (optional for verification)
  4. Reason for deletion (optional)

Important Notes:

Once deleted, your account and all related data will be permanently removed and cannot be recovered.

Certain records may be retained as required by law or regulatory compliance.

If you have a pending trip, we recommend settling those before deletion.

Alternatively, please email your request to admin@siiru.io or call +60 10804 1280 (Malaysia) and +62 8772 2795 969 (Indonesia). Your information will remain with SiiruApp and/or www.services.siiru.io and we will take all practicable steps to ensure the security of the data at all times from any unauthorized access. SiiruyApp and/or www.services.siiru.io will endeavor not to disclose any personally identifiable information to any organization unless necessary and/or as set out in this Privacy Notice.

SiiruApp and/or www.services.siiru.io reserve the right to amend this Privacy Notice from time to time. Any material changes will be posted on our application and/or website with the updated Privacy Notice.

By participating in the Siiru Sabil and Waqaf initiative, you agree to the following terms and conditions:

Menu Details:

   – The menu provided is vendor dependent and may vary based on availability and circumstances.

   – The menu can be changed, but any substitutions will be of similar value and quality to ensure the intended impact of the initiative.

Pricing and Fees:

   – All prices quoted include currency conversion rates and service charges applied by Siiru.

   – Any additional fees or charges (if applicable) will be communicated transparently prior to confirmation of your contribution.

Contribution and Rewards:

   – Your contribution supports the distribution of hot meals and water around the Haram area as part of this noble cause.

   – By participating, you acknowledge that this initiative is a form of *amal jariyah* (ongoing charity), and the rewards are as per Islamic teachings.

Quality and Hygiene:

   – Meals are prepared in a hygienic kitchen by trusted cooks, adhering to strict quality control measures.

   – Siiru ensures that all meals are nutritious, fresh, and packed in eco-friendly containers.

Distribution Process:

   – Meals will be distributed efficiently across designated zones around the Haram, with a focus on peak times such as after prayers.

   – Strict crowd management measures will be in place to ensure a respectful and smooth distribution process.

Changes and Cancellations:

   – Siiru reserves the right to make changes to the menu, distribution process, or other aspects of the initiative due to unforeseen circumstances (e.g., vendor availability, logistical challenges).

   – In the event of significant changes, contributors will be notified promptly.

Transparency and Accountability:

   – Siiru is committed to transparency in all operations. Funds collected will be used solely for the purposes outlined in this initiative.

   – Regular updates and reports may be provided to contributors to showcase the impact of their donations.

Liability:

   – Siiru shall not be held liable for any delays, changes, or disruptions caused by factors beyond its control, including but not limited to weather conditions, vendor issues, or logistical challenges.

Agreement:

   – By contributing to this initiative, you agree to these terms and conditions and acknowledge that Siiru reserves the right to amend them as necessary. Any changes will be communicated to contributors in a timely manner.

Contact Information:

    – For any questions or concerns regarding your contribution or these terms and conditions, please contact Siiru at [admin@siiru.io].